Frequently Asked Questions
How do I return or exchange my order?
Please place the items you would like to return in a parcel along with your returns slip (even a little note will do!) stating Your name, order number, contact details and whether you would like an exchange or refund.
Our return address is: Aztec Diamond Equestrian Ltd, Unit 2 Elliot Court, St Johns Road, Meadowfield, Co. Durham, DH7 8PN.
We recommend using your National Postage service to return any parcels, as this is usually the cheapest option. We highly recommend you keep hold of the receipt from the post office- this is your proof of postage. Unfortunately, we are no longer able to provide free return postage for our customers.
Would you consider sponsoring me?
Thank you for your interest in Aztec Diamond Equestrian, unfortunately we are not currently looking to sponsor any riders.
Will you re-stock Horsewear?
Sadly, we have had to discontinue the production of saddle pads and fly veils, and we don’t have plans to reintroduce them anytime this year.
How do I become a retailer for Aztec Diamond Equestrian?
Thank you for your interest in Aztec Diamond Equestrian, unfortunately, we are not currently looking for retailers or stockists. If you would like us to keep your company details on file for future reference, please send an email to firstname.lastname@example.org
How do I get my photo featured on the AD Instagram?
Please tag us in any of your Instagram photos featuring your AD products! If you would prefer to send us them directly, please send us the photo to our Whatsapp account on +447555 231899 and include your Instagram username (Please note this phone is not used for customer service and we do not reply to messages on this number). Each Monday we have a featured story with our favourite photos from that week, get tagging girls!
Do you have a shop?
We have a pop up shop at three UK based events each year (FEI Global Champions Tour- London; Horse of The Year Show- Birmingham & Olympia Horse Show- London). Other than these events, we only retail directly from our online store.
We also work with the following stockists:
- The Dubai Polo Club, GCC Area
- Equine and Country, represent us at specific horse shows internationally
- Trailrace, Australia
How much does shipping cost?
Shipping within the UK is £4.50 to £7.50 depending on your chosen service.
Our international shipping is calculated at the checkout once you have entered your delivery address, you will be given options to choose from at different prices depending on the service you require. All international shipping costs between £10-£30.
Can I change or cancel an order after it has been placed?
Please let us know immediately if you need to change or cancel our order, there is a very small window to do this so we recommend calling our offices rather than emailing us to get this actioned quickly. We will do everything we can to make sure you get the items you would like. Please double check the items in your bag are correct before going to the checkout.
How does Aztec Diamond Clothing fit?
Please take a look at our sizing guide for sizing concerns. If you think you are in between sizes for example, you usually wear size 8-10, we recommend going up one size rather than down a size and suggest trying our size M. However our breeches fit true to size and fit as a pair of UK sized jeans, we suggest wearing your usual size.
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If you have any other enquiries or feedback on our service, please don’t hesitate to contact our customer services team at email@example.com, our online contact form or via telephone on 07939 522081. Our offices are open 9.00 am - 5.00 pm Monday to Thursday, and 9.00 am - 4.30 pm Friday, and we are happy to help with any enquiries you may have.