Please make sure you double check the sizes you are ordering and your address before placing your order. Once orders have been placed we can not change the address of an order or sizes ordered. We also can not add products to an order once it has been placed over this weekend, a separate order will need to be placed.
Due to the extreme high volume of orders over this period we may not be able to stick to our usual speedy delivery times, please give up to a week for your order to be dispatched. You will receive an email with tracking details as soon as your order has been dispatched, check your junk mail for this and wait a week before contacting customer services.
Unfortunately we will not be getting any more restocks before Christmas so do not miss out. We are expecting a large section of products to sell out over the weekend in all categories, not just sale. Thank you in advance for your patience, the site will be extremely busy and can sometimes run slow, our customer service staff will be available 9am-7pm all weekend to help with any issues.
If you are purchasing gifts over this weekend, please note our packaging is not discreet. Please send your parcel to another location as we can't change packaging for single orders. Please note we can also not offer gift wrap over Black Friday weekend, if you are wanting to purchase items with gift wrap you will need to order before the event starts.
All items purchased over the Black Friday weekend can be returned to us for a refund or exchange except underwear and headwear, which are non returnable. Please don't worry if you are purchasing for a Christmas gift, over the festive period we offer an extended exchange and returns process - your item will just need to be returned back to us by the 11th Jan.